Privacy Policy
Last updated: 3 August 2026
Simone Jones Candle Company respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how personal information is collected, used and protected when you visit www.simonejonescandlecompany.co.uk, place an order, contact us or otherwise interact with the business.
1. Who we are
Simone Jones Candle Company is the trading name of Simone Jones, a sole trader.
Business and postal address:
Waltwood Park Drive
Underwood
Newport
NP18 2HF
United Kingdom
Email:support@simonejonescandlecompany.co.uk
For data-protection purposes, Simone Jones is the controller of the personal information described in this policy.
2. Information we collect
Depending on how you use the website, we may collect:
Your name
Billing and delivery addresses
Email address and telephone number
Details of the products you purchase
Order, payment and transaction information
Messages, enquiries, reviews and other communications
Collection or delivery preferencesInformation about how you use the website
Device, browser, IP-address and approximate location information
Cookie and analytics information
Marketing preferences, where applicable
We do not normally receive or store your complete payment-card details. Payments are securely processed by third-party payment providers.Please do not send sensitive personal information through the website or by email unless it is necessary and we have specifically requested it.
3. How we collect your information
We may collect information:
Directly from you when you place an order, complete a form or contact us
Automatically through cookies and similar technologies
Through Squarespace, which hosts and operates the website
From payment providers such as Squarespace Payments and PayPal
From delivery providers where necessary to manage an order or delivery
From analytics services such as Google Analytics
4. How and why we use your information
We use personal information for the following purposes:
Processing, preparing and delivering an order. Arranging local collection. Taking and administering payment. Responding to enquiries and customer-service requests. Handling cancellations, returns, refunds and complaints. Maintaining tax, accounting and business records. Preventing fraud, misuse and security incidents. Operating, protecting and improving the website. Measuring website use through non-essential analytics cookies. Sending marketing communications where offered. Establishing or defending legal claims.
Where we rely on legitimate interests, those interests include operating and protecting the business, providing effective customer service, improving the website and preventing fraud. We consider the impact on your rights before relying on this basis.
Where processing is based on consent, you may withdraw that consent at any time.
5. Payments
Payments may be processed through Squarespace Payments or PayPal, depending on the method you select at checkout.
These providers collect and process the information required to authorise and administer your payment. They may process your information under their own privacy policies and legal obligations.
Simone Jones Candle Company does not normally have access to your complete payment-card number or security code.
6. Squarespace
This website is hosted by Squarespace. Squarespace may process information about website visitors and customers to provide:
Website hosting and security
Shopping-basket and checkout functionality
Order administrationPayment functionality
Website performance and technical services
Squarespace may use cookies and process information through servers or service providers located outside the United Kingdom.
7. Google Analytics
With your consent, we may use Google Analytics to understand how visitors find and use the website.
Google Analytics may collect information such as:
Pages visited
Time spent on the website
General location
Device and browser type
Referring website
IP and technical informationInteractions with pages and website features
This information helps us understand website performance and improve the customer experience.
Analytics cookies should not be placed until you have made a choice through the website’s cookie controls, except where the law permits otherwise.
8. Cookies
Cookies are small files stored on your device when you visit a website. This website may use:
Essential cookies: needed for security, navigation, shopping-basket and checkout functions
Functional cookies: used to remember certain settings or choices
Analytics cookies: used to understand website use and performance
Payment cookies: used to facilitate secure payments and prevent fraud
Non-essential cookies will only be used where you have given the required consent.
You can accept, reject or manage non-essential cookies through the website’s cookie banner. You can also change your browser settings, although blocking essential cookies may prevent parts of the shop from working correctly.
The cookie banner should include equally clear options to accept or decline non-essential cookies. Consent must involve a freely given, informed and positive choice; simply mentioning cookies in a privacy policy is insufficient. ICO cookie guidance
9. Who we share information with
We may share relevant information with:
SquarespaceSquarespace Payments and its payment partners
PayPalBanks and payment-card networks
Google Analytics
Royal Mail, Evri or another selected delivery provider
Professional accountants, advisers or IT-support providers
Government, tax, law-enforcement or regulatory authorities where legally requiredInsurers or legal representatives where necessary
A successor or purchaser if the business is sold or reorganised
We only share information where it is necessary and appropriate.We do not sell your personal information.
10. International transfers
Some service providers may store or process information outside the United Kingdom.
Where personal information is transferred internationally, we will rely on an appropriate legal safeguard, such as:
A UK adequacy regulation
The UK International Data Transfer Agreement
The UK Addendum to approved standard contractual clauses
Another safeguard permitted by UK data-protection law
Certain providers may also act independently and apply their own international-transfer arrangements.
11. How long we keep information
We retain information only for as long as reasonably necessary.
As a general guide:
Order, payment and accounting records may be kept for up to six years after the relevant accounting period
Customer-service correspondence will normally be retained for up to two years after the matter is closed
Uncompleted enquiries will normally be retained for up to twelve months
Marketing information will be retained until you unsubscribe or withdraw consent, after which limited details may be kept on a suppression list
Analytics information will be retained according to the settings selected within Google Analytics
Information connected with a dispute or legal claim may be retained until the claim and any relevant limitation period have endedInformation may be retained longer where required by law or where reasonably necessary for legal proceedings.
12. Security
We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
However, no online system or email transmission can be guaranteed to be completely secure.
13. Your rights
Subject to applicable law, you may have the right to:
Ask for access to your personal information
Ask us to correct inaccurate or incomplete information
Ask us to delete your informationAsk us to restrict how your information is used
Object to certain processing
Receive certain information in a portable format
Withdraw consent at any time
Object to direct marketing
Complain to the Information Commissioner’s Office
These rights are not absolute and may depend on the circumstances.
To exercise a right, email support@simonejonescandlecompany.co.uk. We may need to verify your identity before responding.
You can contact the Information Commissioner’s Office through www.ico.org.uk or by telephone on 0303 123 1113.
14. Children’s information
The website and its products are not directed specifically at children. Orders should be placed by someone aged 18 or over.If you believe a child has provided personal information without appropriate permission, please contact us.
15. Links to other websites
The website may contain links to external websites. We are not responsible for the content, security or privacy practices of those websites. Please read their privacy information before providing personal details.
16. Changes to this policy
We may update this policy to reflect changes in the business, website, service providers or applicable law. The latest version will be published on this page with an updated revision date.
17. Contact us
For questions about this policy or the use of your information, contact:
Simone Jones trading as Simone Jones Candle Company
Waltwood Park Drive
Underwood
Newport
NP18 2HF
United Kingdom
Email: support@simonejonescandlecompany.co.uk
